Terms of Service

1Accounts and Access

You are responsible for:

• Keeping account credentials secure
• Ensuring account information is accurate
• Using the Services only for lawful business purposes

You may not misuse, disrupt, or attempt unauthorized access to the Services.

2Customer Data

You retain ownership of data you submit to the Services, including CRM records and related content.

You grant Fixture the rights needed to host, process, and transmit your data solely to provide, maintain, and improve the Services and to meet legal obligations.

Fixture does not use Customer Data to train general-purpose machine learning models.

3Fees, Billing, and Renewal

Paid subscriptions are billed monthly or annually, as selected, and renew automatically unless canceled before the next billing date.

Except as required by law, fees are non-refundable.

4Acceptable Use

You may not use the Services to:

• Violate law or third-party rights
• Distribute malware or abusive content
• Attempt to probe, scan, or circumvent security controls

We may suspend or limit access for violations of these Terms.

Research and Contact Information

Research and enrichment features may return information from public websites, professional profiles, and third-party data providers. Results may include names, employment details, email addresses, and phone numbers, including information about people who do not use Fixture.

You may use these features only for lawful business purposes. A contact detail's availability does not establish consent, a lawful basis for processing, or permission to email, call, or text the person. This applies even when the information is publicly available or relates to a person's work.

When you use research results, you must:

• Verify the person's identity and the accuracy and relevance of the information before relying on it
• Establish any required lawful basis and provide any required privacy notices
• Obtain consent where required for the intended use or communication channel
• Comply with applicable privacy, marketing, email, telephone, and text-message laws
• Honor objections, unsubscribe requests, and other applicable privacy choices, and perform any required do-not-call and suppression screening before outreach

You may not use research results to spam, harass, stalk, discriminate unlawfully, or evade privacy choices or access restrictions. You may not resell or redistribute research data as a contact database or data service without our prior written authorization and any required third-party rights. Research results must not be used to determine a person's eligibility for credit, employment, housing, insurance, or similar benefits or services.

Research results may be incomplete, inaccurate, or outdated. Fixture does not guarantee their accuracy or that a particular use is lawful. A verification label or an absent do-not-call indicator is not permission to contact a person. These customer obligations do not limit Fixture's own obligations under applicable law.

5Service Changes and Availability

We may update, modify, or discontinue features over time.

We strive for reliable service but do not guarantee uninterrupted availability.

6Termination

You may stop using the Services at any time.

We may suspend or terminate access for material Terms violations, legal requirements, or security risk.

7Warranty Disclaimer

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied.

8Limitation of Liability

To the maximum extent permitted by law, Fixture will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data.

Fixture's aggregate liability for claims arising from the Services is limited to the amounts paid by you to Fixture in the 12 months before the event giving rise to the claim.

9Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after updates become effective constitutes acceptance of the revised Terms.

10Contact

Questions about these Terms can be sent to legal@fixture.app.